Terms of service

Last updated: 26 September 2026

Welcome to C&G — Charm & Glow (“C&G”, “we”, “us” or “our”). These Terms of Service govern your use of our website and your purchase of products from C&G.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About C&G

C&G — Charm & Glow is an online lifestyle store offering products across Clothing, Home and Lifestyle categories.

Our website is intended for customers purchasing products for personal or household use.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You may not:

  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorised access to our website or systems.
  • Copy, reproduce or use our website content without permission.
  • Interfere with the operation or security of the website.
  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access where there is a legitimate reason to do so.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However:

  • Colours may appear slightly different depending on your screen or device.
  • Product images may differ slightly from the actual product.
  • Measurements and product specifications may have reasonable variations.
  • Product availability may change without notice.

We reserve the right to correct errors or inaccuracies on the website.

4. Prices

All prices displayed on our website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed by us, except where permitted or required by applicable law.

Any applicable delivery fees will be displayed during the checkout process.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation.

An order is subject to product availability and successful payment.

We reserve the right to cancel an order where, for example:

  • A product is unavailable.
  • There has been an obvious pricing or product-description error.
  • We reasonably suspect fraudulent activity.
  • We are unable to process or fulfil the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Payment

Payment must be made using the payment methods available at checkout.

We may use third-party payment providers to process transactions.

C&G does not store complete payment-card details on its own systems where payment processing is handled by a third-party payment provider.

7. Delivery

We deliver to the locations available at checkout.

Estimated delivery times are provided for guidance and may vary depending on the delivery location, courier availability, public holidays, unforeseen delays and other circumstances outside our reasonable control.

Once your order has been handed to the courier, delivery may be subject to the courier's terms and conditions.

You are responsible for providing accurate delivery information.

8. Returns, Exchanges and Refunds

Our returns, exchanges and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms of Service.

Nothing in our policies is intended to limit any rights you may have under applicable South African consumer-protection law.

Where a product is defective, damaged, incorrectly supplied or otherwise covered by applicable consumer law, please contact us as soon as reasonably possible.

9. Cancellations

Where permitted by applicable law, you may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable returns process may apply.

10. Intellectual Property

All content appearing on the C&G website, including but not limited to:

  • The C&G name and logo
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Website layout
  • Branding
  • Marketing materials

is owned by or licensed to C&G unless otherwise stated.

You may not reproduce, modify, distribute, sell or commercially exploit our content without our written permission.

11. User Content

If you voluntarily submit reviews, photographs, comments or other content to C&G, you confirm that you have the right to submit that content.

By submitting content, you grant C&G permission to use it for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading or inappropriate.

12. Privacy

Your privacy is important to us.

Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA), where applicable.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances beyond our reasonable control.

14. Third-Party Services

Our website may use third-party services such as:

  • Payment providers
  • Courier and delivery services
  • Website hosting providers
  • Analytics services
  • Social-media platforms

Third-party services may have their own terms and privacy policies.

15. Limitation of Liability

To the extent permitted by applicable law, C&G will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable South African law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of the website after an update constitutes acceptance of the updated terms, to the extent permitted by law.

17. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and consumer-protection requirements.

C&G — Charm & Glow
South Africa
Email: candgactive@gmail.com